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Conversational AI: The Future Of Customer Communication

Conversational AI: Good customer communication is one of the essential points in every company. Because if the customers are satisfied, the chances are higher than a deal or purchase will be made. Conversational AI can help companies: Automated dialogue systems supported by artificial intelligence.

Conversational AI is made up of the words Conversational Artificial Intelligence. What problems does it solve? Long queues, complicated email flows, late replies, and dissatisfied customers. And all with a quick and easy solution available to customers around the clock.

Conversational AI: These Are The Functions

The essential function of Conversational AI is: In the best case scenario, customers do not notice that they are not talking to a natural person. The AI ​​in the background understands precisely what the customer’s concern is through a previous definition and can thus find a suitable answer. It does not matter whether the customer sends a normal question, a counter-question, or a link. In order to use conversational AI, two components must be given:

Intention Recognition Using AI

Intent detection is about the system detecting what the customer’s intention is automatic. A data set must be created containing the different categories of preferences with text examples. The system uses machine learning to assign the texts to these categories. Outstanding data quality of the text examples is paramount for the system to work correctly.

Intelligent Chatbots Provide The Correct Answers

After the system has determined the correct intent of the customer, it goes on to respond appropriately to the request. Here, too, the data quality formulated in advance is decisive. The combination of intent recognition and the appropriate answers can convey the impression of a natural conversation to the customer.

The Right Conversational AI Platform For Companies

e-bot7 offers you the leading conversational AI platform for your company. All of your customer communication is in one place in one fell swoop, and you can integrate all of your tools and channels. With the hybrid agent + AI, e-bot7 combines the best of man and machine: While the AI ​​automatically conducts conversations, guides customers through your website, and makes appointments, you still have complete control over whether and when your support team is involved in communication.

With CDE process automation, you guide your customers through predefined workflows. Everything is designed completely naturally and intuitively. You automate complex processes and combine them using user-friendly APIs.

Shaping The Future Of Customer Service With E-bot7

Over 60 of the largest European corporations are already relying on the solution from Munich. Take customer communication to a new level. Analyze customer behavior, relieve the service staff, reduce running costs and demonstrably increase the efficiency in customer service. Convince yourself in a demo with the experts from e-bot7.

Conversational AI is made up of the words Conversational Artificial Intelligence. What problems does it solve? Long queues, complicated email flows, late replies, and dissatisfied customers. And all with a quick and easy solution available to customers around the clock. e-bot7 offers you the leading conversational AI platform for your company. All of your customer communication is in one place in one fell swoop, and you can integrate all of your tools and channels.

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